Solving the Puzzle: Social at Scale
Sue Serna Sue Serna

Solving the Puzzle: Social at Scale

Doing social media – especially for a large, international and highly matrixed company – is much the same as doing a jigsaw puzzle. You start with a big pile of pieces, and in the end they come together to make one cohesive picture.

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Busting my top 5 social media myths
Sue Serna Sue Serna

Busting my top 5 social media myths

Here are the five social media myths I wish I could bust for the universe at large. For now, I will settle for busting them for the people who take the time to read this post (thank you, by the way).

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Social media governance: I like it more than dolphins
Sue Serna Sue Serna

Social media governance: I like it more than dolphins

When I was a kid, I wanted to be a marine biologist because I loved the ocean, dolphins were cool and I really wanted to learn how to scuba dive. Never in my wildest dreams did I think I would have a burning passion for… social media governance. Of course, social media didn’t exist when I was a kid, so maybe that had something to do with it.

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